Privacy Policy
This Privacy Policy explains how Elite Media Digital Marketing (“Elite Media,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information when you visit our website, submit a form, communicate with us, become a client, access any client portal or business center, interact with our ads, or use any services we provide.
This policy is written specifically for a modern marketing business that may operate websites, landing pages, analytics tools, CRM systems, ad accounts, remarketing pixels, call tracking, email campaigns, SMS workflows, social media campaigns, and client-facing portals.
1. Information We Collect
We may collect information directly from you, automatically through technology, from third-party tools you authorize, and from client-owned systems we manage on your behalf.
Information You Give Us
- Name, business name, email address, phone number, mailing address, and account details.
- Project details, intake forms, consultation requests, proposal requests, invoices, and support requests.
- Portal logins, uploaded files, creative assets, audience lists, consent records, and campaign instructions.
- Billing and transaction data handled by payment processors.
Information Collected Automatically
- IP address, browser type, device data, operating system, pages visited, referral URLs, and approximate geolocation.
- Engagement data through cookies, analytics scripts, pixels, session tools, call tracking, and event tracking.
- Campaign attribution data such as source, medium, landing page, ad click behavior, conversions, and remarketing signals.
2. How We Use Information
- To respond to inquiries, provide consultations, and communicate about services.
- To create proposals, onboard clients, provide portal access, and manage accounts.
- To build, deploy, monitor, and optimize websites, pages, campaigns, ads, analytics, CRM workflows, and automations.
- To process transactions, subscriptions, invoices, and support requests.
- To measure performance, improve website usability, understand demand, and refine marketing strategy.
- To send operational notices, service updates, legal notices, and, where allowed, promotional communications.
- To maintain security, detect misuse, investigate fraud, and comply with legal obligations.
3. Marketing, Email, Calls, and SMS
Because we are a marketing company, we may use email, phone, and SMS communications for lead response, support, onboarding, campaign coordination, appointment reminders, and promotional outreach where legally permitted.
If you opt in to marketing emails or texts, you may unsubscribe or opt out at any time using the methods provided in the message, including unsubscribe links for email and “STOP” for text messaging where applicable.
- We may maintain records of consent, opt-in source, date/time, form version, IP address, and opt-out status.
- We do not knowingly send unlawful spam, deceptive commercial email, or unauthorized marketing texts.
- If we manage campaigns for clients, the client is responsible for the legality of their list sources, underlying consent, claims, offers, and audience targeting unless we expressly agree otherwise in writing.
- You must not use our services to send purchased-list email, unlawful cold SMS, deceptive promotions, misleading subject lines, or messages that ignore unsubscribe or opt-out requests.
4. Cookies, Pixels, Analytics, and Tracking Technologies
We and our service providers may use cookies, pixels, tags, scripts, SDKs, and similar technologies to understand behavior, improve performance, measure conversions, and support remarketing or audience creation.
- Examples may include analytics tools, advertising pixels, heatmaps, session measurement tools, call tracking scripts, and attribution tools.
- These technologies may help us understand visits, page views, clicks, form submissions, return visits, conversions, and ad effectiveness.
- Some technologies may support audience segmentation, remarketing, suppression lists, or conversion measurement on third-party platforms.
You can often control cookies through your browser settings, device settings, consent banners where applicable, or platform privacy settings, but disabling certain technologies may affect site functionality or measurement accuracy.
5. When We Share Information
We do not sell personal information for cash in the ordinary meaning of “sell.” We may, however, disclose information to service providers, platforms, or partners as needed to operate the business, fulfill your request, or run campaigns.
- Website hosting providers, CRM tools, payment processors, analytics tools, portal platforms, automation platforms, and communication vendors.
- Advertising and social platforms such as Google, Meta, YouTube, TikTok, LinkedIn, or other campaign tools when necessary for campaign execution.
- Professional advisers, insurers, law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, or property.
- Affiliates, contractors, and subcontractors bound by confidentiality or service obligations.
If we manage campaigns for clients, we may process data under client instructions and within client-owned systems, which may make the client an independent controller or business under applicable law.
6. Data Retention and Security
We keep information only as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution, legal compliance, account maintenance, and internal analysis.
- We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and disclosure.
- No internet-based system is perfectly secure, and we cannot guarantee absolute security.
- You are responsible for protecting your account credentials, devices, and any access provided to your staff or contractors.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights relating to access, deletion, correction, portability, opt-out, or restriction of certain processing activities.
- You may request to review, update, or delete certain personal information, subject to exceptions allowed by law.
- You may opt out of marketing email using the unsubscribe link in the message.
- You may opt out of SMS by replying with a recognized opt-out keyword, including “STOP,” where applicable.
- You may request that we stop using information for certain non-essential marketing uses, subject to legal and operational limits.
To exercise any available rights, contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.
8. Children’s Privacy
Our services are intended for businesses, professionals, and adults. We do not knowingly collect personal information from children under 13, and we do not intentionally market to children through our business operations unless expressly disclosed for a lawful and properly authorized campaign.
9. Third-Party Platforms, Portals, and Client Systems
- If you access an Elite Business Center or client portal, additional portal rules, permissions, and account controls may apply.
- If we connect to third-party services, your use of those tools may also be governed by that provider’s own privacy terms and business policies.
- Campaign performance, ad delivery, audience creation, attribution, and platform-based measurement may involve data handled by third-party advertising platforms under their own policies.
- We are not responsible for independent privacy practices of third-party websites, tools, or platforms we do not control.
10. State, National, and International Privacy Compliance
We intend to operate in a manner consistent with applicable privacy, marketing, and communications laws that may apply to our business or campaigns, including consumer-protection, anti-spam, telemarketing, consent, data disclosure, and platform-specific compliance requirements. Where required, we may use banners, disclosures, suppression procedures, and consent-management methods to support those obligations.
Because legal obligations vary by jurisdiction, some rights, notices, and controls may apply differently depending on where you live, where a campaign runs, and which systems are being used.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes may also be communicated through the website, portal, or direct notice where appropriate.
12. Contact Us
If you have questions about this Privacy Policy, your data, or your rights, contact us at:
Elite Media Digital Marketing
Email: info@elitemediadm.com
Website: www.elitemediadm.com
Business Center: app.elitemediadm.com
